Contact us promptly
Email info@mojrembeautystyle.com with your order number, a description of the issue and clear photos of the product and packaging.
CUSTOMER CARE
Help when an order arrives with a problem.
Please inspect your products as soon as they arrive. If you notice a defect, damage or an incorrect item, contact us promptly so we can help arrange the next steps.
Contact customer careReport a problem
Tell us what happened.
Keep the item and packaging
Stop using the affected item and retain its packaging where reasonably possible. Please contact us before sending a return so we can provide the correct arrangements.
Return arrangements
We will review the issue and explain the available resolution and return instructions, including any carrier restrictions. Our residential address is not a public returns counter.
Refunds
What happens next
Review and approval
We will review the issue and, where a return is needed, assess the returned item before confirming the resolution.
Refund timeframe
Approved refunds generally take 5–15 business days after receipt, assessment and approval of the returned item. Your payment provider’s posting time may affect when funds appear.
Your rights
Where applicable law requires an earlier refund, that requirement applies. This policy does not limit your statutory rights.
Draft for review: confirm the refund start event, return-postage responsibility and rules for non-defective returns. Salon cancellation terms are separate.
