# Returns & Refunds

- Link: https://mojrembeautystyle.com/returns-refunds/
- Published: 2026-10-28T09:04:02+00:00
- Author: kilowebs

CUSTOMER CARE

# Help when an order arrives with a problem.

Please inspect your products as soon as they arrive. If you notice a defect, damage
or an incorrect item, contact us promptly so we can help arrange the next steps.

 [ Contact customer care ](https://mojrembeautystyle.com/returns-refunds/info@mojrembeautystyle.com?subject=Product%20issue%20or%20return)

Report a problem

## Tell us what happened.

### Contact us promptly

Email info@mojrembeautystyle.com with your order number, a description of the issue
and clear photos of the product and packaging.

### Keep the item and packaging

Stop using the affected item and retain its packaging where reasonably possible.
Please contact us before sending a return so we can provide the correct arrangements.

### Return arrangements

We will review the issue and explain the available resolution and return instructions,
including any carrier restrictions. Our residential address is not a public returns
counter.

Refunds

## What happens next

### Review and approval

We will review the issue and, where a return is needed, assess the returned item
before confirming the resolution.

### Refund timeframe

Approved refunds generally take 5–15 business days after receipt, assessment and
approval of the returned item. Your payment provider’s posting time may affect when
funds appear.

### Your rights

Where applicable law requires an earlier refund, that requirement applies. This 
policy does not limit your statutory rights.

Draft for review: confirm the refund start event, return-postage responsibility 
and rules for non-defective returns. Salon cancellation terms are separate.

[info@mojrembeautystyle.com](https://mojrembeautystyle.com/returns-refunds/info@mojrembeautystyle.com)